Location: Ronse, Belgium

Customer Care Officer

Are you a customer-focused professional with a passion for service and coordination? As a Customer Care Officer, you will play a vital role in supporting and managing your assigned client portfolio. Your role is essential in ensuring our clients receive the highest level of service.

Job description

You are the point of contact for our clients and are in daily contact with our Account Managers, ensuring smooth handling of all their inquiries and requests. With your organizational skills and customer-friendly approach, you contribute to optimal customer satisfaction and build sustainable relationships.

  • Follow-up on projects from order to delivery
  • Preparation and follow-up of price quotes, orders, and complaint handling
  • Monitoring delivery deadlines and providing delivery information to customers
  • Anticipating customer needs and converting customer requests into orders
  • Preparing accurate customer reports and being able to present them
  • Working in an international environment: servicing customers in the Benelux


  • Bachelor's degree in languages or Office Management, or equivalent through experience
  • Very good spoken, written, and reading skills in Dutch, French, and English
  • Your main drive: ensuring customer satisfaction
  • Good knowledge of MS Office (Excel, Word, and Outlook)
  • Knowledge of SAP or willingness to learn. At Alsico, we enjoy training our employees
  • Experience with processing tenders is a plus
  • Accurate and structured
  • Able to communicate independently and clearly (with colleagues/customers)
  • Flexible and respectful of deadlines

What's in it for you?

  • An exciting and challenging job in permanent employment.
  • An environment with training opportunities that stimulate your growth.
  • A great team that gives you room to develop yourself further.
  • A competitive salary with accompanying fringe benefits.
  • Flexible working hours, flexible leave arrangements and the possibility to work from home.
  • Lots of sports fun with colleagues or family on our padel court.

Interested? Mail your motivation letter + CV to: jobs@alsico.com

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